Last updated: 19 October 2026.
These terms apply whenever you buy services or audits from Drivix. Please read them before you accept a proposal or buy online. If anything is unclear, ask us at info@drivix.io before you agree.
1. Who we are
1.1 "Drivix", "we", "us" and "our" mean Drivix FZ-LLC, a free zone company licensed by the Ras Al Khaimah Economic Zone (RAKEZ), licence number 17004735, registered address FDCW2101, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.
1.2 Drivix FZ-LLC serves clients in the UAE and worldwide, and is your contracting party wherever you are based. Your proposal, checkout page and invoice show the price and currency before you pay.
1.3 "You" means the business or person named on the proposal or order. If you accept on behalf of a business, you confirm you have authority to bind it.
2. What these terms cover
2.1 These terms apply to:
- monthly services, such as ads management, SEO and care plans;
- projects, such as websites, apps and automation; and
- audits and other fixed-price items bought online.
2.2 Your contract is made up of these terms and your accepted proposal or online order. If they conflict, the proposal or order wins, but only for that point.
2.3 We do not accept terms in your purchase orders or other documents unless we agree to them in writing.
3. How the contract starts
3.1 For monthly services and projects, the contract starts when you accept our proposal online and pay the first invoice.
3.2 For audits bought online, the contract starts when your payment is confirmed. We then send you a private order page to give us access and the details we need.
3.3 Prices, packages and scope come from our catalogue and your proposal. Prices on the website are starting prices. Your proposal or checkout shows the exact price before you commit.
4. What we will do
4.1 We will provide the services described in your proposal or order with reasonable skill and care, and in line with good industry practice.
4.2 We plan, track and report the work in your client portal. Monthly reports arrive on the date we agree with you.
4.3 Anything outside the agreed scope is a change request. We price each change in the portal, and we do not start or charge for it until you approve it.
4.4 Audits are delivered within 24 hours of us receiving the access and information we ask for on your order page.
4.5 We may use carefully selected subcontractors for parts of the work. We remain responsible for their work.
5. What we need from you
5.1 You agree to:
- give us the access, information and approvals we reasonably need, on time;
- review and approve work in the portal within 5 working days, or tell us if you need longer;
- make sure that anything you give us (text, images, logos, data, product claims) is accurate, that you have the right to use it, and that it does not break any law or anyone else's rights;
- hold any licence, permit or approval your business needs to advertise. For example, a health facility licensed in Dubai must follow the Dubai Health Authority's advertising standards, and property adverts in Dubai need a Trakheesi permit. We can point these out, but they remain your responsibility; and
- pay for advertising directly to Google, Meta or the other platform, using your own payment method.
5.2 If you are late with access, information or approvals, timelines move by the same amount. If a delay lasts more than 30 days, we may invoice for the work done so far.
6. Results
6.1 Search engines and advertising platforms decide rankings, ad delivery and costs. We cannot promise a particular ranking, number of leads, sales, cost per lead or return on ad spend, and nobody honestly can. We do promise the work in your proposal, a clear plan and honest reporting.
7. Fees and payment
7.1 You pay the fees in your proposal or order, in the currency shown. The currency follows your billing country: UAE dirhams in the UAE, and US dollars everywhere else.
7.2 Drivix FZ-LLC is not registered for VAT, so no VAT is charged on our prices. If we become required to charge VAT or another sales tax, we will tell you before it applies; it is then added to the invoice at the correct rate and shown separately.
7.3 When we invoice:
- monthly services: in advance, at the start of each monthly period;
- projects: a deposit on acceptance, then each milestone when you approve it in the portal; and
- audits: in full when you buy.
7.4 Invoices are payable within 7 days of the invoice date, unless your proposal says otherwise. You can pay by card through Stripe. Clients billed in the UAE can also pay by bank transfer to the account shown on the invoice.
7.5 If an invoice is unpaid 7 days after its due date, we will remind you. If it is still unpaid 14 days after its due date, we may pause the work after giving you written notice, until it is paid.
7.6 If you think an invoice is wrong, tell us within 14 days. Pay the part you do not dispute while we look into it.
7.7 Audit credit. If you become a monthly client after buying an audit, the audit fee is credited against your first month's fee, where the audit page or your proposal says so.
8. Minimum term, notice and cancelling
8.1 Monthly services run for a minimum term of 3 months, then continue month to month. You can give notice through your client portal or by email at any time. The service ends 30 days after your notice, or at the end of the minimum term if that is later.
8.2 Projects can be cancelled by you at any time. You pay for milestones already approved and for work done on the current milestone up to the date you cancel. The deposit covers the work done to start the project and is not refundable once that work has begun.
8.3 Audits can be cancelled for a full refund until we start the review. Once the review has started the fee is not refundable, because the work is being done for you. If we cannot deliver the audit, we refund you in full.
8.4 If you are a consumer (buying for yourself, not for a business), nothing in these terms affects the rights you have under the consumer protection law that applies to you, including UAE consumer protection law.
9. Ending the contract early
9.1 Either of us can end the contract straight away by written notice if the other:
- seriously breaks these terms and does not put it right within 14 days of being asked to; or
- becomes insolvent, enters liquidation or administration, or stops trading.
9.2 We can end the contract by written notice if an invoice is unpaid more than 30 days after its due date, or if continuing would break the law or the rules of an advertising platform.
10. When the contract ends
10.1 You pay for work done and fees due up to the end date.
10.2 We hand over anything you own (see section 11) that we hold, and we remove our own access to your accounts on request.
10.3 Your client portal becomes read-only. You can still sign in to read and download your reports, files, messages and invoices for 12 months after the end date. After that we keep only what the law requires us to keep (see our privacy notice).
11. Who owns what
11.1 Your accounts stay yours. Your website, domain, hosting, ad accounts, Google Analytics, Search Console, Google Business Profile, social accounts and data are owned by you and stay in your name. Where we set one up for you, we set it up in your name, or transfer it to you.
11.2 Work we create for you becomes yours once its invoice is paid. This covers content, designs, code, ads and reports made specifically for you. Until it is paid, you have a licence to use it for the purpose agreed.
11.3 We keep what we bring. We keep ownership of our own tools, templates, methods, know-how, software and the client portal, including anything we built before your contract or for general use. Where any of these are part of what we deliver, you get a non-exclusive, perpetual licence to use them as part of that deliverable.
11.4 Third-party items. Fonts, stock images, plugins and software from others are licensed on their own terms. We tell you when something you will need to keep paying for is included.
11.5 Our portfolio. We will not name you, show your logo or publish your results without your written permission.
12. Other platforms
12.1 Our work relies on platforms such as Google, Meta, hosting providers and payment services. Their own terms apply, and they can change their rules, suspend accounts or have outages. We are not responsible for their decisions, but we will tell you promptly and help you deal with them.
13. Confidentiality
13.1 Each of us will keep the other's confidential information private, use it only for this contract, and share it only with people who need it for the work and who are bound to keep it confidential. This continues for 3 years after the contract ends. It does not cover information that is public, already known, or required to be shared by law.
14. Personal data
14.1 Each of us will comply with the data protection laws that apply, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and the UK GDPR and Data Protection Act 2018 where they apply.
14.2 When we handle personal data on your behalf, such as your customers' details in a CRM or ad audience, you are the controller and we are your processor. We process that data only on your documented instructions, keep it secure, use only approved sub-processors, help you respond to people's requests, and delete or return it at the end of the contract.
14.3 How we use personal data for our own purposes is explained in our privacy notice.
15. Liability
15.1 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. If you are a consumer, your legal rights are not affected.
15.2 Neither of us is liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss.
15.3 Our total liability under or in connection with each contract is limited to the fees you paid us under that contract in the 12 months before the event that caused the claim.
15.4 You are responsible for, and will cover our reasonable costs arising from, any claim that the material you gave us, or your product claims, break the law or someone else's rights.
16. Events outside our control
16.1 Neither of us is responsible for delays caused by events outside our reasonable control, such as platform outages, internet failures, government action or natural disasters. The affected party will tell the other promptly and do what it reasonably can to limit the delay. If it lasts more than 30 days, either of us can end the affected service by written notice.
17. Changes to these terms
17.1 We may update these terms. For monthly clients, we will tell you at least 30 days before a change takes effect. If you do not accept it, you can end your monthly service before the change takes effect without waiting for the minimum term. Projects and audits stay on the terms that applied when you accepted them.
18. General
18.1 Notices must be in writing, sent through the client portal or by email. Ours go to info@drivix.io.
18.2 Transfer. You may not transfer the contract without our agreement. We may transfer it to a business that takes over our services, and we will tell you if we do.
18.3 Whole agreement. The contract is the whole agreement between us about its subject.
18.4 Severance. If a court decides that part of these terms is invalid, the rest stays in force.
18.5 No waiver. If we delay in enforcing a right, we can still enforce it later.
18.6 Third parties. Only you and we can enforce the contract.
19. Law and disputes
19.1 We will always try to settle a disagreement by talking first. Email info@drivix.io and a director will reply within 5 working days.
19.2 The contract is governed by the laws of the United Arab Emirates as applied in the Emirate of Ras Al Khaimah. The courts of Ras Al Khaimah have exclusive jurisdiction.